What to do if your air conditioner or heat pump isn’t cooling properly.
SYSTEM NOT RUNNING:
Check to make sure that your control or thermostat is set in cooling mode. Make sure that the temperature is set cooler than the current indoor temperature. If it isn’t, your system won’t know to provide cooling.
Make sure your outdoor cooling (condensing) unit is running. If not, check the circuit breakers in your home’s circuit breaker box (or electrical panel). They should be in the ON position.
Check the main power switch for your outdoor unit, usually found within a few feet of the unit in a box mounted to the exterior of the house. Make sure it’s in the ON position.
Ensure that the blower motor in your furnace or air handler (fan coil) is running. If the system is set for cooling, the blower motor should be running. If not, check to make sure your indoor unit switch is in the ON position.
SYSTEM NOT COOLING ENOUGH:
Check the filter for buildup. If you have one-inch-thick furnace filters, a once-a-month change is recommended. Two-inch-thick filters—and other high-capacity pleated filters—usually only need to be changed every other month, depending on the type. If you don’t change it, the filter will eventually become so full, it will block the proper airflow and cause your outdoor air conditioner unit to shut down.
Check all return air grilles to make sure they are not blocked. Return air grilles are larger and are located on a wall or the ceiling in newer homes. Older homes frequently have return air grilles on the floor.
Check all supply registers to make sure they are open and blowing air.
If you still don’t feel that refreshing flow of cool air throughout your home or your system is under-delivering cooling, it’s time to contact us at Central Heating and Air Conditioning for service.
404-261-2280
OTHER SIGNS THAT INDICATE A SERVICE CALL MAY BE IN ORDER:
Your system is struggling to keep up and seems to be turning itself on and off frequently.
Your indoor summer humidity levels seem unusually high.
You hear your indoor-unit fan coming on but the air from the registers isn’t cool or the fan is turning on and off more frequently than usual.
Customers Testimonials
Hear From Our Happy Customers
Hear from real customers who trust Central Heating & Air. Their stories reflect our commitment to dependable service, expert care, and comfort-first solutions across Atlanta and surrounding communities.
I’ve used Central for years and they have been outstanding. Technician’s are friendly, knowledgeable and helpful. Technician Alvin provides great service and is extremely knowledgeable and just an all around great guy. I highly recommended Central and Alvin.
Bhavna Mahadevan
2025-08-24
I had an excellent experience with Central Heating & Air Conditioning this week with Alvin — he was knowledgeable, personable and friendly, transprent, thorough, and clearly explained each step he was taking, checking back with me on costs before proceeding. He was exactly on time and was in and out in under an hour. It was my first time using this company and I was very pleased with the results!
Whitney Wilson
2025-08-15
I had a lovely experience with Central Heating and Air today with Mr. Alvin. He was so incredibly knowledgeable and explained the issue in a way that was easy to understand. I felt so comfortable and confident with him and his level of service, I signed up for an annual service agreement. He was also just super cool — great vibes, good human type stuff. Thank you, Alvin! I hope you get all those green lights :)
ETA: He was also on time and had excellent communication.
Alyssa Samara
2025-08-13
Josh was informative and helpful. He took time to explain things and we appreciated it very much.
Taren Brewer
2025-07-25
Alvin came by to check out our unit on one of the hottest weekends of the year and got us back up and running in less than an hour. He was kind and super knowledgeable, too!
Kimberly Brusk
2025-07-17
Our AC units needed replacing and the team at Central Heating and Air made the whole process smooth. Danielle, Devin, Dakota and the entire crew were kind, helpful and worked incredibly hard in the middle of a heat wave to get the new units installed. They even loaned us a portable unit so we could stay cool while they finished the work. They went out of their way to make it affordable and easy. My house is SO COMFORTABLE now. I was impressed from start to finish and highly recommend them.
Kristine Davis
2025-07-17
I cannot say enough great things about my experience with Central Heating and Air Conditioning. From the very first visit, Ken was outstanding—knowledgeable, kind, and endlessly patient. I asked what felt like a million questions (some more than once!), and he answered every single one thoroughly and respectfully, never rushing me or making me feel silly. He provided four clear options at different price points, and his experience and honesty gave me complete confidence in my decision. I truly felt I could trust him, and that made all the difference.
When installation day came, Jose and Brandon were absolutely top-notch. They were incredibly courteous, professional, and neat—treating my home with the same care and respect I would myself. They walked me through every step of the process, made sure I understood what they were doing, and took the time to answer all my questions along the way. I could tell they genuinely cared about doing the job right, not just quickly.
My home feels amazing now—comfortable, quiet, and perfectly cooled—and I know it’s because of the quality of work these professionals put in. More than anything, I appreciated that they treated my home as if it were their own. That kind of care is rare and exactly what you hope for when hiring a company to work on your house.
Thank you to the entire team at Central Heating and Air Conditioning. This was an exceptional experience from start to finish.
Kristine
W. J.
2025-07-11
Switched from another company for replacement installations at my office property and our home. Did my homework and couldn’t be more pleased. Great company that deserves its stellar reputation.
Cole Wilkins
2025-07-10
We had a system leak and a technician came out within two hours! Joshua let us know to expect him 30 minutes before his arrival, was kind and courteous, and fixed our problem immediately. We are so thankful for his help so late in the evening. Central Heating And Air never disappoints.
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